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Dynamics 365 Community / Forums / Guides forum / General questions abou...
Guides forum

General questions about Guides

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Posted on by Silloty 20

Hello everybody

I'm currently trying to set up a Guide, and I have few questions about this solution :

1) I'm currently trying to import a 3D model with an animation. This 3D model is using the .fbx format by exportation using 3DS Max, and while running in Unity, there's the animation, but not in Guides. How can I get my animation ? I saw in the 3D Toolkit folder/Zones, animations can be used in a guide but I cannot import customed ones.

2) I cannot upload 3D models what size are above 3Mo, is that normal ?

3) Is there a way to delete wrong imported 3D models in Guides ?

Thank you very much for your answers !

Categories:
General
  • Suggested answer
    MaheshKamat Profile Picture
    MaheshKamat Microsoft Employee on at

    Hi Silloty - answers to your questions below.

    (1) You'll need to export to GLB from 3DS Max using Babylon Exporter. Documentation here:

    https://github.com/BabylonJS/Exporters/tree/master/3ds%20Max

    https://doc.babylonjs.com/resources/3dsmax

    We don't currently support animations for FBX during import. I will post more updates on being able to do this in a couple weeks.

    (2) It seems odd that you cannot import models over 3Mo. Could you please open a support ticket through admin center, or contact Customer Support at https://dynamics.microsoft.com/en-us/support/ so we can dive deeper?

    (3) Not at this time, but we will be adding this capability very soon. Sorry for the inconvenience with this.

  • Silloty Profile Picture
    Silloty 20 on at

    Dear Mahesk Kamat,

    Thank you for your answer ! That's a good start and I'm going to have a closer look at what you said to me ;)

    Another question :

    Is it planned to be able to use target image recognition such as Vuforia inside of Guides ? To be able to scan various markers ?

    Thanks a lot again

    Best,

  • MaheshKamat Profile Picture
    MaheshKamat Microsoft Employee on at

    We have not made any commitments to support other types of markers besides coded markers (what we currently provide). We are however exploring various means of anchoring content to the real world.

    What types of markers are you looking to use? Could you describe any example scenarios where those are useful to you?

  • Silloty Profile Picture
    Silloty 20 on at

    That sounds interesting ? Can we have more details about it ? :D

    I'm talking about markers such as QR codes, or images

  • Silloty Profile Picture
    Silloty 20 on at

    I've done what you mentionned and I can see my animations on Guides Preview for PC, but when I'm trying to use that animation in the Hololens, it doesn't appear at all. Any idea how can I fix it ?

  • MaheshKamat Profile Picture
    MaheshKamat Microsoft Employee on at

    Do the animations play in operator mode? Have you tried perhaps relaunching the app or going to another step and coming back to it?

    There was a known issue in a previous version where animations were not playing in authoring mode.

  • Silloty Profile Picture
    Silloty 20 on at

    The 3D model with the animation doesn't appear in Authoring mode neither in Operator mode.

    In this case , I have an animations where screws are moving to show to the user to remove them, but I don't even see my screws

    I tried to close the app, reboot the device, re-import the animation, but it doesn't work.

    All of the animations I imported have the same problem. I cannot see them, but I can see other 3D Model (what contain no animations)

  • MaheshKamat Profile Picture
    MaheshKamat Microsoft Employee on at

    Sorry about this. Could you please verify that you exported the animated model from 3DS directly into GLB? (and not FBX)

  • Silloty Profile Picture
    Silloty 20 on at

    I've rechecked my 3D Models. My animations exported are in glb format, and the 3D models displayed without animations are in FBX. Is it a problem ?

  • MaheshKamat Profile Picture
    MaheshKamat Microsoft Employee on at
    • The only way that you can get animation into the app is through GLB and not FBX at this point. So, what you are seeing is expected. We plan to support FBX animation in a coming release
    • Regarding the upload size limit, there is a setting in Dynamics 365 admin center where you need to increase attachment size. See instructions on this page: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/setup#step-3-install-and-configure-the-guides-solution. Updating that setting as recommended should fix the issue with upload.
    • There isn't a way to delete already uploaded content from the server right now (e.g. the FBX models). This functionality will be available in a later release. Until then, you will have to upload the content with a new name (and of course in GLB format).

    Hope this helps.

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