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General questions about Guides

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Posted on by Silloty 20

Hello everybody

I'm currently trying to set up a Guide, and I have few questions about this solution :

1) I'm currently trying to import a 3D model with an animation. This 3D model is using the .fbx format by exportation using 3DS Max, and while running in Unity, there's the animation, but not in Guides. How can I get my animation ? I saw in the 3D Toolkit folder/Zones, animations can be used in a guide but I cannot import customed ones.

2) I cannot upload 3D models what size are above 3Mo, is that normal ?

3) Is there a way to delete wrong imported 3D models in Guides ?

Thank you very much for your answers !

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General
  • Silloty Profile Picture
    Silloty 20 on at
    RE: General questions about Guides

    I have another problem now :

    I have imported some model in FBX, and I can see the preview of these model on Guides Desktop application.

    I'm adding them to a step card, but when i'm trying to display them on the HoloLens, instead of seeing the 3D model, I'm seeing a yellow warning.

    Any idea how to fix it ?

    Thanks for the answer

  • Silloty Profile Picture
    Silloty 20 on at
    RE: General questions about Guides

    Hi

    I'm still seeing the problem even after the updates

  • MaheshKamat Profile Picture
    MaheshKamat on at
    RE: General questions about Guides

    Are you still seeing this problem? I'd recommend updating to the latest version of the PC and HoloLens apps from the store, then reimporting the asset on PC app and trying to see if the animations play on HoloLens.

  • Silloty Profile Picture
    Silloty 20 on at
    RE: General questions about Guides

    I got the fact that I need GLB files to have animations.

    The things is, my animations in GLB formats are not displayed in guides, whereas 3D Objects in FBX formats are displayed in guides

    I just want to be able to see my animations in GLB but I can't see them for now

  • MaheshKamat Profile Picture
    MaheshKamat on at
    RE: General questions about Guides
    • The only way that you can get animation into the app is through GLB and not FBX at this point. So, what you are seeing is expected. We plan to support FBX animation in a coming release
    • Regarding the upload size limit, there is a setting in Dynamics 365 admin center where you need to increase attachment size. See instructions on this page: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/setup#step-3-install-and-configure-the-guides-solution. Updating that setting as recommended should fix the issue with upload.
    • There isn't a way to delete already uploaded content from the server right now (e.g. the FBX models). This functionality will be available in a later release. Until then, you will have to upload the content with a new name (and of course in GLB format).

    Hope this helps.

  • Silloty Profile Picture
    Silloty 20 on at
    RE: General questions about Guides

    I've rechecked my 3D Models. My animations exported are in glb format, and the 3D models displayed without animations are in FBX. Is it a problem ?

  • MaheshKamat Profile Picture
    MaheshKamat on at
    RE: General questions about Guides

    Sorry about this. Could you please verify that you exported the animated model from 3DS directly into GLB? (and not FBX)

  • Silloty Profile Picture
    Silloty 20 on at
    RE: General questions about Guides

    The 3D model with the animation doesn't appear in Authoring mode neither in Operator mode.

    In this case , I have an animations where screws are moving to show to the user to remove them, but I don't even see my screws

    I tried to close the app, reboot the device, re-import the animation, but it doesn't work.

    All of the animations I imported have the same problem. I cannot see them, but I can see other 3D Model (what contain no animations)

  • MaheshKamat Profile Picture
    MaheshKamat on at
    RE: General questions about Guides

    Do the animations play in operator mode? Have you tried perhaps relaunching the app or going to another step and coming back to it?

    There was a known issue in a previous version where animations were not playing in authoring mode.

  • Silloty Profile Picture
    Silloty 20 on at
    RE: General questions about Guides

    I've done what you mentionned and I can see my animations on Guides Preview for PC, but when I'm trying to use that animation in the Hololens, it doesn't appear at all. Any idea how can I fix it ?

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