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Dear All ,
I have a sales order (SO-0001) with 50 PCS line quantity (35 invoiced) with remaining quantity 15 pcs.
Then I created a credit note for 20 PCS (S0-0002).
I want to credit remaining the original sales order to (15(Original) +20(Credit note)) =35 as remaining qty
Hello Mohammad,
is this issue only with your user? Or do you have any customizations in this process?
Also, it would be useful to know on which application version you are running.
Thank you,
I can create negative sales order line, but will not increase the remainin quntity.
What AX doesnt allow is on the same sales order line , negative quantity in deliver now from general tab
Hello Mohammad,
Could you please upload some scree shots with the steps that you are performing?
Thank you,
Dear Florentina Sonu,
i can specify -20pcs in deliver now, but there is no way to specify which batch number should i returned( returned from two batches) , also i can not create a packing slip from packing slip form(if i choosed delivery now option AX will show Question mark and no lines will appear.
i agree with you, but i must increase the over delivery percentage in the sales line because AX will treat the increased qty as over delivered.
Hello Mohammad,
Could you please provide more details for the issue encountered? And you have mentioned that you receive an error message, please share it also with us.
Thank you,
Best regards,
Florentina
Good Morning Mohammad,
Was a new 'sales order' with the type 'returned order' created?
I assume that this is the case, which means that the remaining quantity of 15 pcs in your original sales order won't be affected by this return.
If you want to have all on the same sales order then you should be able to add a negative line on the original sales order.
You mentioned that this is not possible. Can you check with your system admins whether this might be an issue that is related to your user rights or whether a parameter setting prevents you from doing this?
Best regards,
Ludwig
I created it by return sales order and linked it with the original sales order.
also i tried to enter negative quantity in deliver now but AX doesn't allow it
and i tried to create a credit note from the original sales order, a new negative line will be created and will not increase the remaining original order.
if i select the credit remaining checkbox in invoice form an error message will appear.
thanks
Hi,
How did you create the credit note?
Did you use the return order process or did you simply enter a negative line with a quantity of -20?
Some additional information / comments would help.
Many thanks and best regards,
Ludwig
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