De-duplication rules not working

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Posted on by MariannaK

Hello,

I created a form where form matching strategy was set up based on Email for which case sensitivity cannot be defined.

When a Contact that was already in the system filled out this form with the same information, the Contact record was not matched to the existing. What could be the problem?

In case it could be case sensitivity, how can this be set up for form matching?

I have de-duplication rules enabled as well based on Email, First Name, Last Name and Phone number, where exact match is required and these are not case sensitive. I'm assuming that if a Contact is created based on form registration with matching strategy, the matching strategy will be the one taking the effect for merging the duplicates?

Thanks in advance.

All the best, Marianna

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Georgios Balafoutis on at

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RE: De-duplication rules not working

Hi MariannaK,

This looks like an issue we'll need to further investigate. Can you please open a support ticket for our team to deep dive into this?

Thanks.
MariannaK 75 on at

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RE: De-duplication rules not working

Hi Nya,

Yes, exactly.
Nya 29,056 on at

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RE: De-duplication rules not working

Hi Marianna,

Do you mean that you created a matching strategy bases on email only but it didn't work?