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The screen where we add customers to the list doesn't show all of them – only up to the letter "S" – we can't view, scroll, search or select to set up Dynamics Online Processing for the rest!
We have been going through the twilight zone on this, and apparently it's global, so why hasn't everyone complained about this? And if they have, why isn't it fixed already? I sent support requests to the Website support, Operations, mbsorder, msitsup, itmbssup, etc. one after the other as they pass me from one department, person, portal, and email to another, and back around again.
They all show up in our PS Business Center, but not when searching or scrolling through to add them for Dynamics Online Processing services.
I have been through every possible request, call, email etc. for 2-3 weeks now (!) and each person and department sends me back and forth to each other – Chad at mbsorder even sent me an email support option that has not been available since July 1, 2013! (mpnsolve@microsoft.com).
Does anyone at Microsoft care enough to take ownership of this and fix it? Do they care about looking totally incompetent and disorganized in front of hundreds of thousands of customers and users, not to mention dealers?
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Yeah I posted there too, in the Dynamics forum too, not even a reply. Messaged a couple of Linkedin contacts including the CEO, nothing there either. All the way up to "Level 3" support since last week and they are still clueless.
This likely "belongs in the Partner Forums" because it's a know issue that only affects select partner organizations. People familiar with setting up DOPS in the Partner forums will likely be able to advise you how it may be corrected but it does need to be corrected in the backend by MS. Hopefully I've saved you a few weeks of additional frustration.
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André Arnaud de Cal...
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