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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing Customer Jou...
Customer experience | Sales, Customer Insights,...
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Marketing Customer Journey (Error loading Control)

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Posted on by Marketing Customer ... 50

Hello,

I am getting "Error loading control" error while adding Send an email step on the customer journey as well as changing the email schedule.

Steps to reproduce:

Navigate to Marketing --> Customer Journey --> New --> Select segment in the audience --> Add "Send an email " tile --> select the email in the properties windows gives error loading control 

Try to change the email schedule gives :This control (MscrmControls.Orchestration.FieldControls.TimeControl) is deprecated use MsdynmktControls.FieldControls.TimeControl instead
To

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  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Marketing Customer Journey (Error loading Control)

    Hi,

    I can reproduce your issue.

    It should be the thumbnail of the email instead of the error message.

     pastedimage1622167240395v1.png

    It seems a bug which comes with the new version and it is recommended to create a ticket to MS for more help.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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