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Customer Service Analytics for Dynamics 365 for Power BI

Posted on by 5

Afternoon All,

I'm very new to the Power Bi world. however, I have installed the application and added the above package. 

All seems well, I have the dashboards etc but there is no dataset at all. 

Can someone please help? i thought this addon package did everything for you.

Kind regards

Michael Cope 

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  • Suggested answer
    LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: Customer Service Analytics for Dynamics 365 for Power BI

    Hi partner,

    I've added this addon app and looks like it worked well.

    pastedimage1569230936231v1.png

    If you want to make your dashboards available in Power BI, you need to enable "Power BI Visualizations" in Dynamics 365 Settings->Administration->System Settings->Reporting tab

    pastedimage1569231091696v2.png

    And you could find more details in this DOC.

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/use-power-bi

    Hope it helps.

    Best Regards,

    Leo

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