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Email not being sent the second time a person fills out a form

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Posted on by Michael Beard

Here is my dilemma. I have a journey set up where a user submits a form to receive a report. Once the form is submitted an email is sent to our internal person with the form submission values for follow-up and to send out the report. However, if a user returns to request the same report again (or a new report) the email is not sent because the requestor is already identified as being in the segment based on their email address. How do I overcome this contact matching limitation so that the email is always sent regardless of whether the email address is in the system already? Any guidance here would be greatly appreciated.

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Aga M on at

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RE: Email not being sent the second time a person fills out a form

Hi Michael,

Thank you for the question.

Unluckily, this functionality is not yet supported in D365 for Marketing. It will be in the future however.

Best regards,

Aga
cloflyMao 25,202 on at

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RE: Email not being sent the second time a person fills out a form

Hi Michael,

We are always concerned about user's voice.

It seems that you refer to the functionality that sending the email to person in each time submission, actually the request for such feature has been raised by many members of community, but unfortunately it is still under development.

Apart from the fact, the solution you mentioned in "Auto Responder for EACH Form submit" might be the only workaround at present.

Many ideas for the requirement can be found in Ideas forum, you could vote for this most voted idea:

https://experience.dynamics.com/ideas/idea/?ideaid=0f4ff65b-6f70-ea11-99e5-0003ff68d51c

Regards,

Clofly