Hello,
After reading the documentation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/dynamic-email-content
I'm still struggling to on how to add dynamic content for a email template.
I have created a customer journey with various emails that will go out to the contact. The emails signature needs to be dynamic based on the owner of the contact, along with data points from the systemuser record within CRM.
We have various data points on the systemuser record for Marketing specific items to be added to the email. I added the User entity from the customer insight setting within the Marketing app. But my question is really how to build the proper syntax to dynamically change the signature based on the contact owner.
The only 3 entities that provide the "context" for dynamic fields are:
- Contact[context]: Places a field value, such as a first name, from each recipient's contact record.
- Content settings[context]: Places a field value from the content settings—a subscription center URL, forwarding URL, and the sender postal address are included here.
- Message[context]: Places values that relate to the message itself; currently, this includes the open-as-webpage URL and the various dynamic values used in double opt-in emails.
I'm able to reference the user entity in the design editor using the </> link, but it returns a static list of active users.
I assuming the correct syntax would be somewhere along the lines like {{contact.systemuser.fullname}}
Thank you for your help,
V
