Slow saving and resolving cases.

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Posted on by kewlman123

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We have a group of about 20 users that are experiencing extreme slowness when they create (save) or Resolve a case. I have seen save times as slow as 19 seconds for this group of users which are in the same security role and same biz unit. All other users in this remote site are not experiencing these slow times and are in different security roles. I have also tried saving cases using a test account which worked fine using one of these 20 users computers. Any ideas what may be causing these slow case/save/resolve times?

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ZeroHar 377 on at

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Slow saving and resolving cases.

Hello, I faced the same problem, any help would be appreciated. thank you
kewlman123 150 on at

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RE: Slow saving and resolving cases.

Good post....I believe the last posting in that thread is the culprit (GET) which shows the TTFB as 26 seconds in the dev console.
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gdas 50,085 on at

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RE: Slow saving and resolving cases.

Please check below old thread might be useful for you -

community.dynamics.com/.../277900
kewlman123 150 on at

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RE: Slow saving and resolving cases.

They have cleared their cache and have tried from different pc's.....is there such thing as a corrupted CRM user profile? I ask that because its only affecting a handful of users and the problem follows them when they try on a different pc.
Dynamics365 Rocker 7,755 on at

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RE: Slow saving and resolving cases.

Can you ask user to login from different PC and check that they are facing this problem on other PC or not?

Ask them to clear cache.