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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Email Logging Job Queu...
Small and medium business | Business Central, N...
Suggested Answer

Email Logging Job Queue Error

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Posted on by TESDEveloper 12

After setting up Email Logging for a period which was working successfully the Job Queue Entry now falls into error with the following message: 

Logging email messages : The email has not been logged because it could not be moved. .

This will run successfully a number of times, but after a few runs the error occurs. 

I have ensured the Marketing Setup Validation has occurred and is successful and ran through the Wizard Setup again. 

The Business Central Support team instructed us this is an exchange issue, but there support does not understand the process. 

Has anyone else encountered this issue?

This is Business Central SaaS version 19.4. 

I have the same question (0)
  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    This issue happens due to unstable EWS (Exchange Web Services). Exchange Online team is deprecating EWS and no feature or bug fixes will be added to this component. Unfortunately, there is not yet much we can do from BC perspective.

    The announcement can be seen here:

    docs.microsoft.com/.../exchange-online-basic-auth-deprecated

    We have a few open tasks for a next major to redesign the component using Graph API. We have not yet gotten to this tasks. The only thing you can do is to relog the email that failed by copying it again in queue folder.

    Hope it helps.

    Thanks.

  • jhonson Profile Picture
    jhonson 5 on at

    Try to use it again after some time, it might work.

  • nightfae Profile Picture
    nightfae 10 on at

    Using it after some time didn't help, but you can try actually another email or something, this can work. I am not sure what exactly causes this problem, but I know that it can disappear by itself after some time. This error has been here for a while, and it got a bit annoying. This is why I am using prospecting apps for the access to a large base of business emails and not only, this is very convenient and effective for everyone, and people should know about it.

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