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5We are using AX 2012 R3 and have multiple retail stores . One of the store server crashed and hence a new server was implemented .
Problems : the new install the Async Data Sync is not working for this specific store only since the new installation. ( Download rpf files are created in the working folder . Upload files from all but this store are created in the upload working folder
The Async Configuration utility shows all connections ( Async Server , Message Database , Channel Database) test are successful.
Download sessions are created in AX HQ and Applied but for this particular store it shows rows affected = 0 (zero)
No upload sessions are created by the store . hence no retail transaction are getting pulled into the AX HQ .
We compared the folder structure of other Async client/ Store DB machines and noticed that "Retail database utility" folder is missing from the "C:\Program Files (x86)\Microsoft Dynamics AX\60".
All other stores are working fine and therefore we do not envisage any issue on the Async Server. There is no error like " incorrect username / password " in event viewer on client and server.
Please suggest a solution to fix the problem
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