I have recently upgrade from GP 9 to 10. Everything is working well, but 1 user cannot change companies by clicking on the company name in the lower left. When he clicks, nothing happens. He can change users and dates, but not companies. Any ideas where to look or what is happening? Best I can tell this security is in Default User, which is included in the user's security.
Thanks
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Hello,
This issue appears to be related to the Dynamics Set file rather than Collections Management.
In a GP environment similar to that of Sandip, when tested, the user was able to change:
Per Microsoft, it was determined that the products order in the Dynamics set file appears to be the issue.
In the Sandip's case , the issue occurred after the Payroll Year End module was installed in GP.
It was resolved by rearranging the order in the Dynamics Set file as suggested by Microsoft.
Thank you Sandip for your input!
Regards,
Ben Dosso
Bill, You are saying Dynamics GP utilities? I have already ran that one. But let me check it again.
Thanks
sandip
Sandip, I think the issue is related to a need to run Utilities again on this computer. I had the exact same issue - only one user active with Collections, log in fine for primary company, but not for another, less used.
Ran utilities and it resolved the problem.
I'm not sure. Once I assigned the CMDefaultUser task to the user who could not change companies, it solved my problem. I guess yours is different cause.
George,
I do see task CMDefaultUser but still not able to resolve issue. On my computer I don't have CM and I am able to change Companies but on client computer Collections Management is installed users not able to change companies. only sa can change companies.
Thanks
Sandip
Sorry, I should have said Task not Role. I was looking it up in the Roles window and typed the wrong thing. CMDefaultUser is a default Security Task ID.
George,
Appreciate for your quick reply. We are in Dynamics GP 2013 R2. I don't see CMDefaultUser role. Are you on GP2013 too?
This is happen after installing Payroll Year End Update and new version of CM 12.0.61
Thanks
Sandip
I granted the user the CMDEFAULTUSER role. Hope that helps.
George,
What kind of security you have updated to user on Collection Management. I am getting exact same issue with GP2013 R2. We are using Collection Managment.
Thanks
Sandip
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