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I would like to track billable hours on cases and invoice a client each month for billable hours. Researching, it seems the best way to do this is with entitlements. I have entitlements working, but I can't find any documentation that will link the entitlement case hours to billable time on an invoice in D365 Sales Enterprise. Any ideas?
Hi patrickhurt,
Maybe you can refer following link:
How can I create an invoice where case billable time is captured. - Microsoft Dynamics CRM Forum Community Forum
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Hi patrick
Did you found a solution how to solve that? We are currently facing the same issue, and looking for a solution to solve them.
Goran
Under review
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