Outlook client not rendering views after September 2018 Office 365 update

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Posted on by Community Member Microsoft Employee

Hi,

After installing the September 2018 Office 365 update, the Dynamics 365 Outlook client no longer displays views:

This is not resolved by the registry fix for a similar issue that occurred after the October 2017 update (see here)

The only fix I have at the moment is to roll back the update to the previous version (detailed here), then turn off automatic Office updates.

Does anyone have any better ideas?

Thanks, Neil.

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Answers (1)

Aggie57 360 on at

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RE: Outlook client not rendering views after September 2018 Office 365 update

Thanks Neil - I had the same issue and this fixed it! Phew.....
CRMSupport 65 on at

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RE: Outlook client not rendering views after September 2018 Office 365 update

There is a Microsoft Article with this known issue:

support.microsoft.com/.../august-office-insider-update-waiting-for-page-issue-dynamics-for-outlo
Community Member Microsoft Employee on at

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RE: Outlook client not rendering views after September 2018 Office 365 update

Hi Neil,

That is it. Problem solved.

Thank you,
Community Member Microsoft Employee on at

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RE: Outlook client not rendering views after September 2018 Office 365 update

Thanks. I've had the same problem since yesterday. The workaround works!
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Community Member Microsoft Employee on at

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RE: Outlook client not rendering views after September 2018 Office 365 update

I've had a call back now with a workaround. You need to set the 'Optimize for compatability' option in Outlook\File\Options\General, then restart Outlook.
Community Member Microsoft Employee on at

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RE: Outlook client not rendering views after September 2018 Office 365 update

Hi Jay,

I've raised it as a support ticket, but no response yet. I'm hoping that someone in the community comes up with a quick reg fix like they did in October!
Community Member Microsoft Employee on at

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RE: Outlook client not rendering views after September 2018 Office 365 update

Hi Neil,

Do you know if MS have taken ownership of this issue? As we have the same issue and you're the 1st person I've (well one of our Users) found talking about it.