Reports or alerts or logs when Web Services into the CRM experience errors

(0) Share

Report

Posted on by Rod C

Hello,

We have a vendor who has built custom forms leveraging the web services which come with Dynamics CRM.

However, there is no easy way to detect when those web services experience errors. The vendor, as of today, does not have a way of letting me run a report or be alerted when those errors occur. Though I can check the windows logs and SQL server logs for errors, the time of the errors on their custom forms never coincides with the time of the windows or sql server logs.

Is there a way I can build my own report or logs, and where can I check this information? Users often report errors on their forms hours after the problem may have occured.

Thanks

*This post is locked for comments

All responses (2)

Answers (0)

Rod C on at

Like (0)

Report

RE: Reports or alerts or logs when Web Services into the CRM experience errors

Thanks for your suggestion. Unfortunately, I do not have access to their code. They have web pages on their own site, which, behind the scenes, call the web services on our local CRM site.
TomSmelser 1,570 on at

Like (0)

Report

RE: Reports or alerts or logs when Web Services into the CRM experience errors

If you have access to that code you should be able to implement exception handling. I have done this with some custom c# integrations where we log specific errors to a custom entity. These are then easily viewed from menu. Someone has created similar design for this to account for various code points. community.dynamics.com/.../logging-and-handling-microsoft-dynamics-crm-2013-exceptions-part-2

Good luck!