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Track email in Dynamics 365 sales do not stop

Posted on by 15

We have disabled this setting, but emails that come into Outlook are still being tracked in Dynamics 365 Sales, causing our database to fill up with MBs. Any idea how to resolve this? Thank you for your cooperation.

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  • Suggested answer
    Eiken Profile Picture
    Eiken on at
    RE: Track email in Dynamics 365 sales do not stop

    Hi,

    Please refer to Lu Hao's answer in the following link.

    Dynamics Tracked emails - Dynamics 365 General Forum Community Forum

    Also, there is automatically track option. Please check it.

    Set an option to automatically track incoming Outlook email in Dynamics 365 for Outlook | Microsoft Learn

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