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Service | Customer Service, Contact Center, Fie...
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Setup filter criteria

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Posted on by 35

Hello,

I my Work Order Form I have two fields "Estimated duration" and "Actual duration".

I need to create a view, where I will see only Work Orders where "Actual duration" exceed "Estimated Duration".

How could I realize this? As I know there is no option to compare value from two different fields in filter criteria setup.  

  • Suggested answer
    Ran Zhang Profile Picture
    Microsoft Employee on at

    Hi,

    Can you create a new calculated field such as Test whose value is substraction between "Estimated duration" and "Actual duration"?

    Then set up the filter criteria to Test is greater than 0 in the view.

    Regards,

    Ran

  • Verified answer
    Ran Zhang Profile Picture
    Microsoft Employee on at

    Please mark my answer as resolved if it helps. Thank you!

  • Artjom Shulgin Profile Picture
    35 on at

    Hello, this is a good solution, thank you!

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