unable to select RMA in update/entry to delete it - record does not exist error

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Posted on by Sharon Burley

1,970

we are on GP 2010 SP 3. a user open the RMA Entry/Update window and selected the copy button which created a new RMA# but then the user closed the window without deleting it or adding to it. Now we can't pull that RMA back up in RMA Entry/Update to delete it, but it is showing as aN RMA to receive against in the RMA receiving window. when trying to select it in the RMA entry/update window by putting in the RMA number, we get the message that the RMA does not exist. how do we remove the RMA? it seems like an abandoned record, but there isn't a check links that woudl remove it.

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