Small and medium business | Business Central, N...

Document Capture Document Download

(6) Share

Report

Posted on by ZP-13041104-0

Hi Community,

In Business Central when I go to Document Capture Activities > Then in Document Journal I select a document > Click PDF File from the Document menu > It opens the Document in a viewer but I want to Download it directly instead of viewing.

I have changed the PDF setting in my Chrome browser to make it download instead of view but NO JOY?|

What am I missing any ideas?

Appreciate your support.

Thanks,

Zeb

Categories:

Dynamics 365 Business Central

I have the same question (0)

All responses (7)

Answers (0)

Sort by

Suggested answer

AndrewThomas81 2,220 on at

Like (2)

Report
Copy link

Link copied!

Hi Zeb

Document capture is an ISV add on so it might be better reaching out to Continia support.

You should have the option to download the PDF from the preview.

Kind Regards

Andrew Thomas FCCA MCP
YouTube - Use Business Central
LinkedIn

Was this reply helpful? Yes No
iSteve 148 on at

Like (2)

Report
Copy link

Link copied!

Known Issues @ Microsoft PowerPlatform

6367769 | Power Platform Admin Center

Issue ID 6367769: Printing PDF documents in the browser client does not work

Product: Dynamics 365 Business Central

Created on: May 8, 2026, 9:40 AM CEST

Issue
We are aware of an issue that prevents documents from printing in the browser client and are actively working on a fix. The fix will be rolled out as a hotfix over time
Workaround
There is currently no known workaround, and a hotfix will be made available as soon as possible

Translated with DeepL.com (free version)

Was this reply helpful? Yes No
IJ-10041221-0 21 Microsoft Employee on at

Like (3)

Report
Copy link

Link copied!

I found the solution by exposing the Download PDF file through Customization :) Thanks everyone.

Was this reply helpful? Yes No
Suggested answer

YUN ZHU 101,995 Super User 2026 Season 1 on at

Like (3)

Report
Copy link

Link copied!

Hi, Since this is not a standard BC feature, if you need to add the feature, you need to contact the partner who customized it directly.

https://www.continia.com/home/

Thanks

ZHU

Was this reply helpful? Yes No
Suggested answer

OussamaSabbouh 17,623 Super User 2026 Season 1 on at

Like (4)

Report
Copy link

Link copied!

Hello Zeb,

This is most likely not a Chrome setting issue; the PDF File action in Business Central/Document Capture is probably calling the BC PDF viewer/preview behavior, so the browser is only doing what BC tells it to do. Microsoft’s current behavior for PDF attachments is that PDFs can open directly inside the Business Central web client, and the user can then download from the viewer; direct download only happens when the action is built as a Download action instead of a View/Preview action. So unless Continia/Document Capture provides a separate Download PDF action, you won’t be able to force that specific button to download just by changing Chrome settings. Best check with your admin/partner if the page/action can be customized or whether there is another Document Capture action for exporting/downloading the original file.

Regards,
Oussama Sabbouh

Was this reply helpful? Yes No
Gerardo Rentería Ga... 27,261 Most Valuable Professional on at

Like (2)

Report
Copy link

Link copied!

Hi, good day
I hope this can help you, and give you some hints. Resources for help and support

Best Regards
Gerardo

Was this reply helpful? Yes No
Suggested answer

Grigorios Mavrogeorgis 2,514 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi Zeb,
The behaviour you describe is most likely coming from how Document Capture stream the file to the browser. When you click "PDF File", it may be sending the PDF with the Content-Disposition header set to "inline" rather than "attachment", which tell the browser to display it instead of download. That is why changing the Chrome PDF setting does not help, the browser is just following the server hint.
If you want to confirm this is the case, open Chrome DevTools (F12) → Network tab → click "PDF File" in BC again, and check the response headers for the PDF request. You will see the Content-Disposition value there.

Document Capture is an ISV solution from Continia, so the streaming logic is inside their extension. Few things you can try:
First, in the PDF viewer that opens, there is usually a download icon in the toolbar to save it locally.

Second, check if Document Capture has a setup option for "Download" behaviour, sometimes hidden in user setup or company configuration.

Third, if you need direct download for all users, raise a request to Continia support.
Hope this help,

✅ Tick the checkbox below to mark the answer as verified, if it helped resolve your question.

Regards

Gregory Mavrogeorgis

Work: GMSOFT Limited
Blog: Inside Business Central
LinkedIn: www.linkedin.com/in/gregorymavrogeorgis

Was this reply helpful? Yes No