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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unsubscribed Contacts ...
Customer experience | Sales, Customer Insights,...
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Unsubscribed Contacts Need to Be Marked as Do Not Allow Emails

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Posted on by BS-18090839-0 19
Hello,
 
Using Real-Time. When a contact unsubscribes from all communications, it updates the preference centre to show them as opted out, but it is not changing their Bulk Email field to 'Do Not Allow'.
 
How can I get the system to change the bulk email to 'do not allow', when the contact clicks unsubscribe from the preference centre?
 
Thank you.
  • Suggested answer
    VaHiX Profile Picture
    VaHiX 3,053 on at
    Unsubscribed Contacts Need to Be Marked as Do Not Allow Emails
    To ensure that the “Bulk Email” field is set to “Do Not Allow” when a contact unsubscribes from all communications in Dynamics 365, you can use Power Automate to create a flow that updates this field based on the unsubscribe action. 
     

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