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Microsoft Dynamics 365 | Integration, Dataverse...
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Modules within Customer Engagement Plan IURs

Posted on by 5

Hi,

Just trying to figure out what is licensed under our CE Plans we get for being a MSFT Partner?

I understand for instance we get Sales/Service Enterprise, but do we get additional functionality, such as omnichannel?

Thank you!

Cameron

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Modules within Customer Engagement Plan IURs

    Hi CameronMale3,

    CE license:

    Increase Cloud Profitability Using IURs for Microsoft Partners and CSP (work365apps.com)

    dynamics-365-licensing-guide-aug-2019.pdf (dynamicsconsulting.de)

    If you want to use omnichannel function, you need purchase add-in:

    pastedimage1645690756527v2.png

    pastedimage1645690645329v1.png

    Customer Service Pricing | Microsoft Dynamics 365

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