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As enterprise software buyers opt for cloud-based solutions,
they also expect a cohesive response from their vendors and service
providers around business process automation. But automation has no
single path, and, in the case of Microsoft business applications
like Dynamics 365 ERP and CRM solutions, the choice often sits
between native workflow capabilities, the newest Microsoft services
like Flow and Azure Logic Apps, and third-party automation
Robotic process automation, or RPA, is one of the biggest
parts of the automation movement, offering a way to automate rote
tasks with the promise of keeping humans focused on exceptions and
other more challenging activities.
Some RPA professionals who already focused on the overlap
between Microsoft Dynamics and emerging process automation tools,
offered MSDW their perspective on the state of the market.
Companies increasingly need the ability to capture unstructured
information and provide structure to it. According to Chris Huff,
chief strategy officer at RPA-provider Kofax, only 20 to 25 percent
of an organization's data starts off structured.
Most customers buy RPA solutions as a way to automate end to end
processes, says Huff, but RPA differentiates between tasks and
processes. He gave the task-focused example of optical character
recognition "stoking" an RPA engine with newly created data. After
capture, process orchestration is key and BPM can help to add
Business Applications communities