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In advance I'd ask you to please excuse the broad, general question. I have experience in customizing and integrating Dynamics GP going back to the early 2000's. Nowadays I primarily use the GP SDK with eConnect to develop add-ins via my Visual Studio IDE. What I am looking for is feedback in terms of engaging one or more Dynamics ISV's to assess the viability of building out a comprehensive retail platform.
I would assume that the Microsoft Dynamics product family is more or less integrated out-of-the-box. So we could potentially implement Dynamics GP for POP, PM, RM, IV, and GL. As well as Dynamics POS and CRM for the front-end. Again, assuming these applications would be able to communicate with one another without too significant effort.
Our retail business involves luxury jewelry. and therefore deals with several peculiarities that aren't always covered in vanilla, out-of-the-box solutions. For example:
Which finally leads me to my question. Are there one or more ISV's who could help develop the overlays to implement these features that most platforms lack in total? It seems as if Dynamics POS and GP would primarily require some custom add-ins to deliver supplemental DB tables, links, triggers, constraints, etc. as well as deliver custom Dynamics forms for the enduser. From there custom reports could be developed to pull the data we would be looking for.
Any suggestions on where I should start? A sizable project for sure. So now just looking to see if it's viable and worth it :)
So far I've had one Dynamics ISV reach out to me. Given the lack of feedback I suppose this question might be better posed elsewhere? Or else perhaps it's a bit too involved for a support community forum?
I'm a former partner and not a programmer. I seems to me that the code for many of these features can already be found in several add-on components. It's always better to tweak existing solutions rather than create and maintain a boat load of custom code. I would look first at the manufacturing and field service (for Repairs) feature sets and a robust inventory/warehouse/logistics ISV like Accellos or Panatrack or a manufacturing ISV that could help you put together the pieces, including the eCommerce piece. You may find some useful resources at Summit in Nashville.
Thanks so much for the insight! That sounds like a good path forward for the exploratory stage of this. Appreciate the feedback.