Question Status

Verified
SuperIT asked a question on 11 Sep 2017 3:00 PM

I am currently trying to upgrade from GP 10 with the latest service pack applied.  I installed GP 2013 and launched GP Utilities and I get this error:

"There is a problem ascertaining product version information.  GP utilities will now exit.  Please check the duinstall.log for more information."

I did that and here is what on there:

ailure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 258 does not support upgrading from version 10.0.775.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 309 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 1045 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 1235 does not support upgrading from version 10.0.777.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 1428 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 2150 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 3180 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 3258 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 3830 does not support upgrading from version 10.0.20.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 4421 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 258 does not support upgrading from version 10.0.775.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 309 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 1045 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 1235 does not support upgrading from version 10.0.777.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 1428 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 2150 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 3180 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 3258 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 3830 does not support upgrading from version 10.0.20.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 4421 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 258 does not support upgrading from version 10.0.775.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 309 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 1045 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 1235 does not support upgrading from version 10.0.777.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 1428 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 2150 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 3180 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 3258 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 3830 does not support upgrading from version 10.0.20.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 4421 does not support upgrading from version 10.0.774.

What am i doing wrong?

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SuperIT responded on 13 Sep 2017 2:27 PM

I got past the error using KB2599501.  Thanks for your help.

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Verified Answer
Leslie Vail responded on 12 Sep 2017 6:38 PM

I think the KB for 10.00.1779 is  KB2599501. I believe it is the 2011 US Payroll Year End Update. You can access the old GP 10 service packs here: https://mbs.microsoft.com/customersource/northamerica/GP/downloads/service-packs/MDGP10_PreviousPatches

Kind regards,

Leslie

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Suggested Answer
Bill Campbell responded on 11 Sep 2017 4:10 PM

If you have installed the last service pack for GP10 - lets say it was the Year End for 2015 ( not that it was ) so when you install GP2013 you need to install the same or greater Service pack.

So if the base install of GP2013 is June 2013 - then you need to apply the Year End for 2015 for GP2013 to make them equal.

This is how I have been doing updates for the past number of years, there may be a better answer but I know for me that this works.

Keep in touch and let us know the out come of the work.

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Suggested Answer
Bill Campbell responded on 12 Sep 2017 5:59 PM

Unless I have missed this completely - the file that you need is:

MicrosoftDynamicsGP-KB975705-v10-ENU.exe

Should be SP for GP 10 back in October 2010 if that helps.

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