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We had printing issues with a check run earlier this month and attempted to use the check "reprint" function. It did not work properly so the option to void the checks was selected. Now all the voided checks appear in the subledger but not in the general ledger. When the entries are opened up in the subledger you can see the checks are voided but the account distribution screen is completely blank. Is there anything we can do to fix this? I'm assuming this may have happened because the void option was selected before the checks were posted. But I seriously don't understand why GP would allow you to void a transaction before posting it and then cause this mess. It's a very disappointing over sight on this software.
The reason it isn't in the GL is because there is nothing to post to the GL.
If you create a check and post it all the way through it is going to Debit Accounts Payable and Credit Bank.
So if you void during the process, it backs this out - essentially being a zero value journal - so no GL posting needed.
If you use the reprint, it essentially does the same thing - void the original and reprint using a new check number - designed for if checks were damaged during the printing process.
This is working completely as designed.
If you want to see GL posting, then you need to post the original batch and then void using "Void Historical Transactions".
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