Question Status

Unanswered
Elazar Heefner asked a question on 6 Jul 2010 1:38 PM

Hi,

I am receiving an error when trying to email a report, "Connection to the MAPI server is not available." I have SQL 2008 R2 and Office 2010 installed and both Database Mail and Outlook profile are both working and I can send/receive emails. The OS is Server 2008 R2 x64.

 

Thanks.

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Mariano Gomez responded on 6 Jul 2010 8:09 PM

What specific report are you referring to? You shouldn't need database mail to email common application reports and rather should be able to as long as Outlook is properly configured. Since this is a MAPI error, are you using an Exchange Server?

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Elazar Heefner responded on 6 Jul 2010 8:28 PM
Hi, For example we are trying Print Sales Document. Yes, exchange 2010, it works to send and receive without any issues. Thanks.
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Mariano Gomez responded on 7 Jul 2010 11:52 AM

So what MAPI error are you getting if, as you say, "it works to send and receive without any issues".

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Elazar Heefner responded on 7 Jul 2010 11:56 AM

Hi,

 It works to send and receive via Outlook 2010. The MAPI error is coming from within GP2010.

 

Thanks.

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Elazar Heefner responded on 14 Jul 2010 11:07 AM

Hi,

 Any ideas?

 

Thanks.

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Grant Swenson[MSFT] responded on 14 Jul 2010 11:49 AM

Elazar--thanks for using the message boards.

I'd suggest checking if your Office install is 64-bit or not.

There is a technical limitation on a 64-bit OS having 64-bit Office installed that prevents GP from communicating with it (for MAPI calls):

http://technet.microsoft.com/en-us/library/ee681792.aspx#BKMK_OutlookConsiderations

quote:

For MAPI method and function calls to work in a MAPI application (except for one Simple MAPI function, MAPISendMail), the bitness of the MAPI application must be the same as the bitness of the MAPI subsystem on the computer on which the application is targeted to run.

As a workaround, I'd suggest installing the 32-bit version of Office.

Thanks!

Grant Swenson

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Elazar Heefner responded on 14 Jul 2010 12:01 PM

Makes perfect sense, thank you Grant.

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Andy Sather responded on 6 Mar 2012 8:41 AM

Great posts from the Community.

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Christer Zulawinski responded on 13 Dec 2012 6:35 AM

I have the same problem, also running windows 2008 x64 with both navision and office in x86. I have tried re registering the mapi file but that doesnt help.

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Melissa Sandrovich responded on 13 Dec 2012 7:06 AM

your best bet is to remove the 64-bit version of Office and install the 32-bit.  

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Christer Zulawinski responded on 13 Dec 2012 7:13 AM

I dont have the x64 version of office or nav. Only 32-bit version. The operating system is x64 though.

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mebenz responded on 14 Mar 2013 1:14 PM

What if we already purchased and installed Office 2010 64-bit on all our workstations?  If Outlook 2010 64-bit works perfectly fine with email why would MICROSOFT Dynamics GP 2013 have an issue with it?  

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