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when my customer runs the email version of the rm statements they receive a message "* install Microsoft Word". They are using word templates and some customers are successful but others bring up this odd error. Running GP 2013 R2. My next step is to check the difference between the customers. All should have an email address and be using PDF file extension.
MS Word is required component for sending word template reports through email.
Have you installed MS word to all the client's workstation? If not, then install MS word and try again.
Hope this helps!!!
Strange alright! - Is the Word add in for GP installed? If you log on to the machine as an administrator, will you get this message? Can you open MS word in the background manually...and then attempt?
No not helpful. The message comes up for customers that have and have not got email addresses. As per my message we have some successfule statements that email out but some fail with the message
all here is an example of the report that we receive on the report:
ABC001 ABC ind Ltd Successful
ABC002 ABC Tst Ltd * Install Microsoft Word.
ABC003 ABC Ser Ltd Successful
TST0920 Test company Invalid Recepient
We have some that send successfully or give a valid error (invalid recepient) but the Microsoft Word is an issue.
We have Microsoft Office 2010 and have the Microsof Word addin installed (I believe this is only needed for design and not processing).
I am logged on as a Administror login on the windows machine and also as sa (should not make a difference on the GP login).
With some more testing I noticed that if I edit a problem customer that received the error and retype the email address for them it then appears to work the next time. They then seem to work but others that were working then falls over so its not consistent enough.
Assumption now is that there is something that is going wrong when the document created in the users temp folder is converted to an email. I can see the word template statement for the customer in the temp folder.
Any help will be grateful
I have removed the GP addin for Microsoft Word and the statement still generate and in fax this has help increase performance. The * Install Microsoft Word problem is still there for some customer ID's
Did you ever resolve this? I am having the same issue at a client.
I'm having the identical issue at our one client who fits the description: using Word to create PDF's for email through GP 2013 R2. Customer setup is identical across all customers getting emails. Word 10 is installed on the machine. Methinks this is one of those error messages that doesn't really point to the problem, i.e., it's got nothing to do with Word install.
My client needs this fixed within a week or their 10,000+ customer statement emailing is going to be a lot harder. Has anyone submitted this to Microsoft through support desk? Happy to do so.
I sent this to GP support and they replied that this was a known issue (quality report #69645) that was supposed to be FIXED in the R2 version of GP 2013. I've sent them a screen capture of our client's Help-->About window and a link to this thread. I'll post the results of my conversation when it comes in.
I believe this is related to the Email Remaining Statements feature which is new to 2013 R2. When you have the Blank Form selected in the statements window there is a check box to print remaining statements which allows you to first attempt to email the statements and then any remaining statements will be exported to a Microsoft Word Document to be printed and mailed manually. My guess is that there was some type of email issue with the customers where you see *Install Microsoft Word and it is attempting to export those and cannot without the application.
Hmmm. Interesting idea. However, all the "non-emailed" customers are setup validly to email their statements and the client does have Word (version 2010) installed. That said, it may be part of the bug fix. The Microsoft support rep cannot replicate the issue but since others are reporting it, development is looking into it.
My client did say they she is not using Adobe for PDF writing. (Haven't heard back on which one she does have installed.) Are those who are also encountering this issue using Adobe? Or something else?
My client is using Adobe and we are experiencing the identical issue - running GP 2013 R2 as well.
Same issue here using the PDF templates on GP 2013 R2. I'm not seeing any differences between customers which work and don't in the SY04905, or the customer maintenance/options.
Does anyone know if there is a fix available for this? My client is having the same problem. For the customers that have the Microsoft word error (and did not email with the group) will email if you send it by themselves. This is too tedious to do for the amount of customers my client has. Any update would be greatly appreciated.
My client is also experiencing the exact same issue each month customer statements are run in GP 2013 version 12.00.1570 (SP2), using MS Word 2010, and Adobe. Each month statements are run a different set of customers have the "Install MS Word" message on the error report where their statement may have emailed okay in prior months. The customer setups are all okay and the "missed" statements can be reselected and emailed without any corrective action required.
If anyone has something new to report on this issue, I am all ears.
Sometime this might be due to the company doesn't set default templates not enabled, you can do this by going to following.
Administration >> Reports >> Template Configuration
I found the issue was with the Word Template. The RM Blank Statement must be the default for all debtors. You can test the validity of the template by printing to screen. The Word Template should print rather than the standard report. Also you need to ensure that the Report Destination is set to Template rather than Standard. The Destination does not print with statements in GP2013 12.00.1745
Hi Michael & Lisa,
Just a thought, have you checked the whether correct version Microsoft Office web component is installed on these machines where you email your statements.
Any update on this issues. Also please check whether you have installed open XML SDK for MS Office.
Terry's response provided me the ability to identify my issue, by printing to screen it actually threw an error that indicated my issue was within my footer. I had entered an email address that Word translated to a MailTo hyperlink that the template didn't seem to like, removed the hyperlink and all better. I also received this Word error if a user doesn't have permission to the Messages window and tries to assign a template to a customer.
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