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I have created a new invoice in gp and think this issue maybe related to the siteid which ussually is 00 but now we have a new one called "Loaner" though once I get the "Sales Serial Number Entry" window their are no item in bottom left box to insert over. I have even tried to to run a serial number look up which shows I have one of type on hand in the location "Loaner".
Thanks in advance.
Try expanding the Line on the Sales Transaction and Check the Site is actually "Loaner" for the Sales Line.
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