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We have a Service Call that is suppose to have a contract attached to it and I was wondering if there is a way to get gp to show that there is a contract. I know I could go into the database and force it but I am hesitant.
As per help files,
Service call to contract linking
When Contract Administration is integrated with Service Call Management, you can manage the number of service calls as customer requests. If a contract exists when an item is entered on a service call, the contract number and the contract type is displayed on the service call automatically.
Contract information, such as the Priority and Service Type, will be shown in the appropriate fields on the service call record.
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