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I am doing some testing for writing off underpayments for a customer. The write off appears to process fine and prints all the journals and hits the GL. However, why does the credit memo show a zero balance 0.00 in the customer inquiry window?. If I zoom down on the WCREDIT memo document, the Receivables Trx Inquiry Zoom window shows 0.00. But then if I go to the distributions window, it does show distribution amount of 0.01 that I had written off. So the question is if the system is actually behaving as designed which I believe it is. If so, why does the credit not just appear as it would if it were entered as a real CM with an amount of $ 0.01?
It shows a credit memo of zero dollars, because the writeoff is actually done in the apply window attached to the credit memo, using the Writeoff field. You can do this manually as well, enter a credit memo for zero dollars, then click apply, and enter a writeoff amount in the writeoff field in the apply window. This ensures it is tracked as a "writeoff" and not just a misc credit.
Thanks for the clarification Christina!
Sure! I know its a little odd to look at :)
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