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I am looking for a solution for GP that allows one to reverse a customer payment and reapply it to a new customer. These are not parent child customers or related customers. This is for a high volume environment where misapplied payments are common. Is anyone aware of a third party solution that provides this functionality? I'd appreciate any feedback.
You can utilize the PSTL tool to unapply payments. Here is the link to the brochure;
If you have not run the Paid Transaction Removal process in GP, you can go to Apply Sales Document and unapply the invoice from the wrong payment and apply it to the correct payment.
In case you have run the Paid transaction Removal process, you need to use the PSTL utilities to unapply a historical RM payment.
Let us know if you need further assistance.
From your post I think what you want to do is as follows:
Post a cash receipt to customer account 'A', and apply it against an invoice.
Then, you realise that you posted the cash to the wrong customer account.
Somehow automatically have the cash receipt reversed out of this customers account and posted to a differnt customers account 'B'.
There is no way in standard GP to achieve this. I am not aware of any third party product that can achieve this.
To handle this manually, you would need to:
1. Void the first payment. (This would also void the Bank transaction and post a reversingGL journal).
2. Post the payment again, this time to the correct customer acccount.
This is something you could automate through development - say selecting a trx to reverse, and supplying a new customer ID, and clicking to have the manual steps auomated.
However you could run into issues if:
The cash receipt was deposited.
The deposit was reconciled in Bank Reconciliation.
The RM transactions (Cash Receipt and its applied invoice) were cleared to history
The historical transactions were purged.
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