• Support for MarketingPilot

    When it's time to find answers to your Microsoft Dynamics questions, there are a variety of self-support and assisted support options to provide the help you need.

Support Blog
  • Great news! Microsoft acquired MarketingPilot

    Did you hear? MarketingPilot announced today that it was acquired by Microsoft Corporation! We are absolutely delighted and excited about the opportunities that this will bring in accelerating our vision to create powerful and innovative integrated marketing...
  • Setting up relays in Exchange Server

    When you are a self hosted client and need to setup your email in MarketingPilot you may find that you are creating emails, but they don’t seem to be delivered.  This may mean you need to setup an open relay in exchange server.  Below are links...
  • Post on Facebook and Twitter with MarketingPilot: Social Media Series #1

    Watch MarketingPilot’s expansion in the social media arena. Our initial phase of this exciting new capability designed to help you integrate your social media campaigns with the rest of your marketing activities, achieving streamlined processes...
  • Here’s how to get more in MP with Silverlight 5 Trusted Mode

    Beginning in MarketingPilot Release 13.0, using MP with Silverlight 5 in “Trusted Mode” enables you to extend system functionality in the following two ways*: You can edit Markup comments in full-screen mode. Save time when exporting...
  • Employee Business Expenses/Reimbursements

    Typically when you process an employee business expense, the reimbursement is made payable directly to the employee. In MarketingPilot, checks are make payable to the contact “Company” rather than the contact’s first and last name. As...
  • Importing Media Plans

    Importing Media Plans Importing Media Plans allows users with media buying rights to save time by importing large amounts of data from a source file into MarketingPilot.  The media plan import does not create new entities, it maps to existing data that...
  • How To Setup Alerts

    Please note the contacts must have an email address in order to be setup for alerts.  Alerts should only be setup for contacts that are also MarketingPilot Users since the alerts direct the user to login to the application.  A contact that does not have...
  • Reporting Services – Custom report error (Error while loading code module: MarketingPilot.Framework.dll)

    When uploading a custom report (mainly financial reports such as invoices and PO’s) that uses currency, you may find yourself facing an issue trying to deploy your reports. You may see the following error message: The resolution to this issue...
  • Database Upgrade Utility – Instructions for running the database upgrade utility remotely for 64bit Servers

    Description:  The database upgrade utility must be run on the database server, but it cannot be run on a 64bit OS.  If your database server is a 64bit OS, you must run the upgrade utility remotely from a 32bit machine using the instructions below.  ...
  • IE “Unable To Load Client Print Control”

    When running system reports in MarketingPilot and using IE7 or IE8 and you click on the print icon we were receiving an error saying “Unable to Load Client Print Control”.  If this happens to you, here’s how to solve the issue.  The...
  • In depth view of Job Requests

    Job Requests Job Requests enable users to fill out a form online that when submitted will create a job. Job Requests can be made public so the person filling out the form does not have to be a MarketingPilot user. Job Request Templates In order to...
  • Moving a File from One Folder to Another Folder

    A File can be moved from one folder to another folder. A file can also be stored (made available) in multiple folders. This feature is handy when you wish to frequently view or reference several files often. For example, perhaps you send a standard email...
  • Tasks Color Code Scheme Explained

    The tasks area has been enhanced to display tasks in blue, red, green, and black.  Tasks that are bolded are tasks that have not been marked as read.
  • Reporting Services 2008 – Troubleshooting Insufficient Permissions Granted

    Description of issue:  When deploying a report, the deploy fails with the error: “The permissions granted to user <mydomain\myuser> are insufficient for performing this operation.” Check the following Check your report project’s properties...
  • Reporting Services – Troubleshooting Report Viewer Rendering Issues in IIS7

    Description of issue:  Report is not rendering in the application, or is rendering but the image buttons appear as a Red ‘X’ when viewing the report (see below):  Internet Information Services (IIS) Handler Mappings does not contain Reserved.ReportViewerWebContro...