in Microsoft Dynamics 365 > Microsoft Dynamics 365 Blog:
New in Dynamics 365 Customer Service Insights: Share workspaces, train AI model with renamed topics

Since our announcement of the General Availability of Customer Service Insightson April 30, 2019, we’ve continued to work hard throughout the month of May to add even more capabilities to the service. Today, we are excited to share a couple of new features...

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