Muhammad, can I ask you a screenshot of both "specify record creation and update details"?
Did you add the condition with the consideration of the "activityadditionalparams" field?
This is a screenshot of how you should configure the details:
I wrote in red the label in english of the options that I selected. For the "Lead" details, youhave to replace "incident" for "lead".
Let me know…
On the condition, in CRM, you are writting preffered with two F instead of one. Try it with one F and send a new social media activitie to CRM.
The information that you will show in the Social Insight will be conditioned by the Categories and search topics that you configure on MSE.
A correct strategy on the configuration of the search topics will help with that.
yes you can: technet.microsoft.com/.../dn659847.aspx
"Add the Social Insights control to a Dynamics 365 entity form" => entity form can be every of your customer in your database
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