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    Tricia Morris's Blog Posts

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    About Tricia Morris

    Tricia Morris is a Senior Product Marketing Manager for Microsoft Dynamics 365. Tricia promotes Microsoft's focus on digital transformation, customer experience and customer service. Tricia has been named to the 2016 20 Customer Service Influencers You Have to Follow on Twitter, 2016 20 Best Customer Experience Blogs That You Must Follow and 2016 ICMI Top 50 Customer Service Thought Leaders lists. Posts here focus on digital transformation, c...

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    Tricia Morris is a Senior Product Marketing Manager for Microsoft Dynamics 365. Tricia promotes Microsoft's focus on digital transformation, customer experience and customer service. Tricia has been named to the 2016 20 Customer Service Influencers You Have to Follow on Twitter, 2016 20 Best Customer Experience Blogs That You Must Follow and 2016 ICMI Top 50 Customer Service Thought Leaders lists. Posts here focus on digital transformation, customer experience and customer service best practices, trends, statistics, analyst viewpoints and customer stories.

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    Tricia Morris
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    Tricia Morris picture
    Microsoft Dynamics 365 Blog
    Tricia Morris on 5/4/2017 2:14:00 AM
    New Study Highlights the Role Technology Plays in Accelerating Digital Transformation

    In a recent MIT Sloan Management Review report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3500 business executives from around the globe said they anticipate their industries will be moderately or greatly disrupted by digital...

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    Microsoft Dynamics 365 Blog
    Tricia Morris on 4/27/2017 7:00:00 AM
    Dynamics 365 and the Microsoft Stores: Partners in Digital Transformation

    The Microsoft Stores have a story to tell: a digital transformation story that continues to be written, chapter by chapter, by One Microsoft. From the storefront to the back office, Microsoft’s retail success is powered by its own technology. For example...

    Tricia Morris picture
    Microsoft Dynamics 365 Blog
    Tricia Morris on 4/20/2017 11:30:00 AM
    Digital Transformation: Is Your Organization the Digital Predator or Digital Prey?

    According to a recent MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and analysts from around the globe say they anticipate...

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    Microsoft Dynamics 365 Blog
    Tricia Morris on 4/6/2017 6:00:00 AM
    Read the Forrester Report: Define New Metrics for Digital Business Success

    In a recent webinar available on-demand , Forrester VP and Principal Analyst Nigel Fenwick revealed that digital predators (those organizations moving farther the fastest when it comes to digital transformation) have one thing in common: customer obsession...

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    Microsoft Dynamics 365 Blog
    Tricia Morris on 3/30/2017 6:10:00 AM
    Microsoft Wins in 2017 CRM Magazine Service Leader Awards

    As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, customer service and customer engagement are a top focus. Through our own State of Global Customer Service Report we have learned from consumers...

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