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    vikash sharma's Profile

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    About Vikash Sharma

    I am a Microsoft Certified Solution Associate in Microsoft Dynamics CRM practice with a deep conceptual understanding of the CRM strategy, concepts, principles, technology, and tools. • Assists the functional resources/business analysts with requirements gathering and provides design guidance for mid to large-sized Dynamics 365 (CRM) projects and Facilitates discussions with business and technical stakeholders to extract critical business ...

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    I am a Microsoft Certified Solution Associate in Microsoft Dynamics CRM practice with a deep conceptual understanding of the CRM strategy, concepts, principles, technology, and tools.

    • Assists the functional resources/business analysts with requirements gathering and provides design guidance for mid to
    large-sized Dynamics 365 (CRM) projects and Facilitates discussions with business and technical stakeholders to extract
    critical business requirements and present a technical vision and solutions of software products, customizations, and
    integrations to meet those needs within Dynamics 365 (CRM).
    • Deep knowledge of the Dynamics CRM, Customer Engagement, USD, Interactive Service Hub, Field Service and Portals. Strong understanding of when to use of native features and when it is appropriate to use custom development. Ability to successfully communicate this information to both internal and client teams.
    • Participates with the implementation delivery team to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer-term needs.
    • Provides leadership and technical guidance to the project team throughout the implementation to ensure accurate delivery of project plans.
    • Maintains knowledge of third-party software vendors to leverage complementary offerings and effectively compare and contrast solutions.
    • Provides current best practices and solution alternatives as part of functional or technical design documents.
    • Communicates complex topics regarding solutions and related projects to audiences both with and without deep technical skills.
    • Ability to be client-facing including effectively communicating with the client, leading meetings, and capturing and distributing action items.
    • Assists with upgrades of on-premises CRM environments and migration to D365 cloud
    • Occasionally assist with providing inputs to the project plans, estimates, and scope for sales proposals and statements of work.
    • Participate in implementation customization and configuration for D365 solutions

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    vikash sharma picture
    Vikash Sharma
    Primary Role: Solution Architect
    Industry: Government
    Works for Department of Culture and Tourism in Abu Dhabi UAE
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