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start with a bold statement: Cloud-based enterprise software and its subscription-based
economic model will force IT services firms to change their business models.
rapid growth of the Software as a Service (SaaS) cloud delivery model has
exposed a painful reality: consulting firms, VARs and system integrators have been
dodging any form of real accountability for business outcomes, empowered by
their business model which depends on monetizing the time and effort of experts.
Shielded by the almighty billable hour and its close cousin the "change
request", consultants simply haven't had to worry much a...