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In this week's Microsoft Dynamics partner news roundup:
Itesoft, a provider of
business process automation is collaborating with Microsoft partner
publisher and integrator of Dynamics systems, to connect its
procure-to-pay systems to Dynamics NAV and Dynamics 365 Business
Prodware will integrate Itesoft's supplier relationship
management and electronic billing solution, Streamline for
Invoices, directly into Dynamics. Integrating with the NAV and
D365BC is intended to enable more seamless invoice
processing, while integrating supplier data into customers' ERP
systems, according to officials of the two companies.
"The need for Microsoft Dynamics users to digitalize and
automate their financial processes continues to grow," stated David
Benguigui, Prodware marketing director. "With Itesoft, leading
publisher in this industry, we have found the ideal partner to
enable us to bring more value to our customers by integrating the
dematerialization of the supplier relationship with their ERP."
3CLogica provider of cloud
contact center software has been selected by a global electronics
firm to migrate from its on-premise PBX legacy system to the
company's full cloud Amazon Web Services-based platform.
The deployment is aimed at improving customer service for its
North American region and global support teams through a dual
ServiceNow Customer Service Management (CSM) and Dynamics CRM
integration, according to company officials.
The new consumer-grade solution will leverage the data in
Dynamics CRM with ServiceNow CSM to:
"Integrating voice channels with the digital workflows in
ServiceNow and Microsoft Dynamics eliminates the need to sync
separate databases, making it possible to fully leverage all
capabilities from one unified platform," stated Denis Seynhaeve,
Business Applications communities