Microsoft Dynamics 365 vs. Salesforce – Which is better?

Companies and smaller firms need CRM software to enhance interaction with customers, tracking and storing customer information. There are lots of CRM tools, and as a result, the CRM market has been very competitive, with two great products leading the market, Microsoft Dynamics 365 and Salesforce.

Salesforce is one of the few standalone CRM products that allows the unification of data on the cloud. On the other hand, Dynamics 365 offers data unification by connecting its users to other Microsoft apps and products on the cloud and on-premise. Despite lots of similarities, these two products are laced with individual differences too. Users are usually confused when deciding which of this CRM software to use to make sales processes smoother.

The key differences lie in comparing these products’ functionalities: software deployment, features, accessibility, pricing, reviews, and more.  


Both products have cloud capabilities, but Salesforce was built on a cloud basis, and Dynamics 365 offers a host of deployment alternatives: on the cloud, on-premise, and hybrid features, and thus easy to deploy based on the user’s budget. This cloud capability allows users data access in real-time and options for users who prefer pure on cloud or hybrid experience.

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