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Suggested Answer
GiosNav asked a question on 13 Feb 2018 10:09 AM

I am getting a label request error -- Label Request to USPostal was not successful for package P1004843. Result code was 1001. Result text was : Missing or invalid element: ToPhone. Error encountered ( Log ID) - 

I am shipping to Canada. Could this be a setup issue with either USPS or Navision?

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Suggested Answer
Jonathan Archer responded on 13 Feb 2018 10:20 AM

i think, thats not standard nav. could be a customization or an addin. best contact the provider of the addin or your nav partner.

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Suggested Answer
Andrey Baludin responded on 14 Feb 2018 12:58 AM

You miss <ToPhone> element in your request from NAV. Seems like on USPS side it has been set as mandatory for requests.

I don't know which fiels in NAV linked with <ToPhone> element, but you need to fill it.

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Suggested Answer
Jonathan Archer responded on 13 Feb 2018 10:20 AM

i think, thats not standard nav. could be a customization or an addin. best contact the provider of the addin or your nav partner.

Reply
Suggested Answer
Andrey Baludin responded on 14 Feb 2018 12:58 AM

You miss <ToPhone> element in your request from NAV. Seems like on USPS side it has been set as mandatory for requests.

I don't know which fiels in NAV linked with <ToPhone> element, but you need to fill it.

Reply