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How to trace a serial number of a service item or one of its components.I have problem searching a serial number from the Service Item Card (SIC) tools or pages. I'm looking for a button just like used in the Item Card, named Item Tracking. The Item Tracking is perfect for purchases and sales item. It does not provide information on service items.QUESTION: Is there an equivalent function for service?Since the components of an Service item Card can contain one or more serialized items, the information in the Serial Number field of the Service Item record is blank, not being able to define which item the serial number will be assigned to.Consider, for example: that the Service Item Card Nº SIC001 is an assembly (kit) that contains two items, ITEM001 s/n DL9099 (5) and the other item is ITEM002 without s/n. The Serial Number field on the ADS record is empty.QUESTION: How is it possible to trace the s/n that origins from an SIC or one of its components?
did you check it on Ledger Entries ?
I'm the administrator, I see the info, but not from the user point of view. He does not have access to he ledger entries.
You can try for using Flowfield with appropriate formula to look for serial number.
-Yogesh KulkarniPlease verify, if you find answer helpful.
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