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I have a wrong sales invoice posting and I requested accounts to void it/ reverse the entry using Sales Cr/Adj notes.
Accounts request us not to reverse using credit note as she fear it will be messy in the statements of accounts for that particular customer.
Can advise what can I do to reverse this said Invoice?
The only way to do this is by posting a creditmemo. So if your accountants wants your accounting to be correct they need to accept that you post a credit memo to correct an incorrect invoice. You can of course use a dedicated no. series for those kind of credit memo transactions so it is easier to see what is posted for correction purposes and what is "actual" credit memos. Reason codes can also be used for marking transactions making it easier to see why they was posted and possible hide them from a customer statement etc.
But never the less, the credit memo needs to be posted to get your accounting correct.
As an Accountant and NAV/BC Implementer the only way to correct a Posted Sales Invoice is either a Sales Return Order (getting Items back and will create Credit Memo) or Sales Credit Memo. This will properly Apply-to the Posted Sales Invoice and clear the document. There is no fear in doing this and it is the correct and best practice approach.
If you apply it to the invoice, it will not appear on your statement. Although this depends on how your statement is written.
Normally the statement only shows outstanding amount. If you apply credit against invoice, the remaining amount will be zero, so it will not appear on the statement.
May I ask if you can show me the statement format you are referring to?
BC has standard customer statement (Report 1316) accessible from Customer list page.
Thanks Teddy, I think its the same in Navision 2018 just a different report number
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