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one of my payment payment seems like checks were printed and posted with completely random set of check numbers in NAV and i posted before realizing this happend. The numbers are like a series of first check numbers in a bank account, i.e. 1001, 1002 etc.
My payments I pulled into my payment journal are no longer available and the vendor ledger shows the random check numbers. No physical check printed at all. I don't think i can void the checks, because we can't call up the random check numbers to void. The check numbers also not showing in our bank account. Is there anyway to fix this?
At this post, I am not able to create real physical checks with our real check numbers because my recurring journal entries are gone.
Thank you so much.
A few questions first... Are you saying that you went to a Payment Journal to cut checks and you created the Journal and then click Checks to print and they created Checks with random check numbers? If yes, when you clicked Print Check and you chose the Bank and Last Check Number did someone override this to create the issue? Also, if you went the Bank Account, the Navigate to the Check Ledger Entries, are you saying these Checks are not there in the list?
If they are in the Check Ledger Entries, you can highlight the line and click Navigate and Void Check.
Hope this helps.
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