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Customer Balance

Microsoft Dynamics RMS Forum

Mohamad Dimashki asked a question on 20 Jun 2018 1:35 AM

Question Status

Unanswered

Dear All,

On-Account
, Customer Balance, Aging Report, Receivable Collection… Sometimes there is a missing transaction or payment which cause wrong account balance.

Is there any utility or maintenance tools to fix customer balance.

Regards,
Mohamad Dimashki

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TheNeos responded on 22 Jun 2018 6:43 PM
My Badges

Say a customer buys on account usually. One day they come in person and buy and pay this purchase.

This purchase will not be seen on account statement because is not tendered on account.

To go around this the cashier has to tender the transaction on account and then get a payment.

If a missing transaction or payment occurs you should look at how it was lost before adjusting.

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