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RMS Receipt Keeps Reverting to Incorrect Address

Microsoft Dynamics RMS Forum

Roger Oakes asked a question on 31 Jan 2019 2:24 PM
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When the store database was set up, whoever did it put the address in with the wrong Suite number. I have gone into Store Manager and done File -> Configuration and changed the address on all 3 registers and the server and it will stay changed for a while, but after a while it will always revert back to the wrong suite number. The store was originally created in Headquarters and there is not even a Suite number listed in the address in the HQ database so I don't think that is how it is getting changed back. Does anyone have any idea where this original wrong suite number may be stored so that it keeps coming back and getting printed on the receipt. It is driving me crazy!

Thanks for any possible help!

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RMS Wizard responded on 31 Jan 2019 5:01 PM
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You likely have an add-in licensed by store name and address from the original setting.

When you start POS the add-in is hooked, license is checked, and the add-in changes the entry in the store database to match.

You will need to contact the add-in provider and ask what procedure is required to change the address for your license.

If that is not simple to do you can run Manager, Database, Registers, Receipt Templates, select the template used by the registers, select Properties, Properties, and set Show Store Name/Address to False.

Then use a store logo with address included or insert name, address. and phone into footer lines at the bottom of the receipt template.

Click OK when done and answer Yes to save changes to all forms.

Then close POS and restart it for the template changes to be recognized.

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Roger Oakes responded on 11 Feb 2019 1:08 PM
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Thanks for the reply, sorry it took so long to get back to you and I haven't had a chance to check it out yet, but I think you may be on to something here. I'll let you know when I get an opportunity to head out of town and take a look at the payment processor addin. I bet that might be the culprit if this is the problem!

Again, thanks so much!

Jim

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RMS Wizard responded on 31 Jan 2019 5:01 PM
My Badges
Suggested Answer

You likely have an add-in licensed by store name and address from the original setting.

When you start POS the add-in is hooked, license is checked, and the add-in changes the entry in the store database to match.

You will need to contact the add-in provider and ask what procedure is required to change the address for your license.

If that is not simple to do you can run Manager, Database, Registers, Receipt Templates, select the template used by the registers, select Properties, Properties, and set Show Store Name/Address to False.

Then use a store logo with address included or insert name, address. and phone into footer lines at the bottom of the receipt template.

Click OK when done and answer Yes to save changes to all forms.

Then close POS and restart it for the template changes to be recognized.

Reply

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