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Hi Joe, RMSynergy is for data management. How are you trying to use it that you would expect it to see the display pole?
If i disable synergy, the pole displays works fine with RMS, if synergy is running than i get a message saying custom pos error - can not claim pole device. Synergy is running an overlay on RMS called hospitality which gives me custom buttons( like a fast food menu).
I suggest you defer your question directly to Davidson Richards. I would not expect Synergy to interfer in the operation of the pole display in any way.
Joe, did you ever get a resolution for this? I am having this same issue right now with one of our resellers?