• Support for Microsoft Dynamics RMS and POS

    When it's time to find answers to your Microsoft Dynamics questions, there are a variety of self-support and assisted support options to provide the help you need.

Support Blog
  • Mainstream support for Microsoft Dynamics POS 2009

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    I just wanted to give a quick reminder that mainstream support for Microsoft Dynamics POS 2009 ends July 8, 2014, per the Microsoft Support Lifecycle Policy. Details on the migration path and next generation POS solution for Microsoft Dynamics POS 2009...
  • Convergence in Atlanta March 4-7

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    Hello everyone, Just a quick post to let everyone know that Gregg and I will be at Convergence in Atlanta on March 4-7. www.microsoft.com/dynamics/convergence/atlanta14/ If you are attending Convergence please stop by the RMS help desk in the...
  • Windows XP End-of-Life and PCI Compliance with Microsoft Dynamics RMS 2.0 and Microsoft Dynamics POS 2009

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    We want to make sure that you know about the end of support for Windows XP on April 8, 2014. For most people, the only immediate impact is that Microsoft will no longer release updates for the operating system. However, for retailers (especially in the...
  • Microsoft Dynamics RMS 2.0 Cumulative Update 5 Released

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    Microsoft Dynamics RMS 2.0 Cumulative Update 5 (CU5) has been released on CustomerSource and PartnerSource. This update is available to all customers who subscribe to a Microsoft Dynamics Maintenance Plan. PartnerSource https://mbs.microsoft.com/partnersource...
  • Microsoft Dynamics POS 2009 Service Pack 2 Released

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    Microsoft Dynamics POS 2009 Service Pack 2 (SP2) has been released on CustomerSource and PartnerSource. This update is available to all customers who subscribe to a Microsoft Dynamics Maintenance Plan. CustomerSource https://mbs.microsoft.com/customersource...
  • How to set up and use Global Vouchers in Microsoft Dynamics RMS 2.0

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    I am writing this blog to announce a new "How To" document that has been published on CustomerSource and PartnerSource that provides detailed set up and usage instructions for the new Global Voucher functionality that was included in Microsoft...
  • How to fix HTML Status Bars that do not populate after you upgrade to Internet Explorer 10.0

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    Have you found that your HTML Status Bar in Microsoft Dynamics RMS Store Operations POS displays a white screen and does not populate with your custom data? This issue is caused by Internet Explorer 10.0 and it's inability to interpret the code...
  • Hotfix rollup 2821635 (#37) for Microsoft Dynamics RMS 2.0

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    Hello everyone, Today we are excited to announce the release of Hotfix Rollup 2821635! You can download Hotfix 2821635 (#37) via the following Knowledge Base Link: https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2821635 ...
  • Greetings from Convergence!!

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    Hello everyone, Just a quick note that Convergence is going great. We have had a large number of customers and partners stop by with some really good questions. If you are at Convergence, and haven't had a chance to stop by yet, we are in...
  • How to set up the VeriFone Mx860 for Microsoft Dynamics RMS Store Operations

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    Hello everyone, Did you know that Microsoft has tested a new payment processing device? Please click the following link to download the "How to set up the VeriFone Mx860 for Microsoft Dynamics RMS" document: https://mbs.microsoft.com/downloads...
  • Convergence in New Orleans March 18-21

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    Hello everyone, Just a quick post to let everyone know that Gregg and I will be at Convergence in New Orleans on March 18-21. http://www.microsoft.com/dynamics/convergence/ If you are attending Convergence please stop by and say hello. Have...
  • Hotfix rollup 2805279 (#36) for Microsoft Dynamics RMS 2.0

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    Hello everyone, Today we are excited to announce the release of Hotfix Rollup 2805279! You can download Hotfix 2805279 (#36) via the following Knowledge Base Link: https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2805279 ...
  • Come Visit Us at the Retail Realm Conference in Las Vegas and Convergence in New Orleans

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    Hello everyone, Just a quick post to let everyone know that Gregg and I will have a booth at the Retail Realm Partner Conference in Las Vegas this weekend; and we will also be at Convergence in New Orleans in March. http://www.microsoft.com/dynamics...
  • Hotfix rollup 2791653 (#35) for Microsoft Dynamics RMS 2.0

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    Hello everyone, Today we are excited to announce the release of Hotfix Rollup 2791653! You can download Hotfix 2761529 (#35) via the following Knowledge Base Link: https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2791653 ...
  • How to Verify that Microsoft Dynamics RMS and Microsoft Dynamics POS 2009 are Validated Payment Applications

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    In case you need to verify that Microsoft Dynamics Retail Management System (RMS) and Microsoft Dynamics POS 2009 are Validated Payment Applications you can use the following steps: 1. Click the following link to find the List of Validated Payment...