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Management Reporter stopped working

Microsoft Dynamics SL Forum

AngelAX asked a question on 28 Mar 2019 8:32 AM
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Good Day

Management Reporter all of a sudden stopped working and throws an error

Problem signature:
  Problem Event Name: CLR20r3
  Problem Signature 01: MRConfigurationConsole.exe
  Problem Signature 02: 2.12.14001.45
  Problem Signature 03: 564f9134
  Problem Signature 04: System.Runtime.Serialization
  Problem Signature 05: 4.7.3324.0
  Problem Signature 06: 5c09bfcd
  Problem Signature 07: 6c7
  Problem Signature 08: 48
  Problem Signature 09: System.Xml.XmlException
  OS Version: 6.3.9600.2.0.0.272.7
  Locale ID: 7177
  Additional Information 1: c2ea
  Additional Information 2: c2ea9a5bea90ab75dcdad1e214086715
  Additional Information 3: c2b9
  Additional Information 4: c2b906a2f6a4c6f315f3ab3db99c1f7a

In eventviewer:

Source: Application error

Faulting application name: MRConfigurationConsole.exe, version: 2.12.14001.45, time stamp: 0x564f9134
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19269, time stamp: 0x5c5e079f
Exception code: 0xe0434352
Fault offset: 0x0000000000008e6c
Faulting process id: 0xda4
Faulting application start time: 0x01d4e569ae294e6c
Faulting application path: C:\Program Files\Microsoft Dynamics ERP\Management Reporter\2.1\Server\Console\MRConfigurationConsole.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: ecc6a8c6-515c-11e9-80f2-005056b2305f
Faulting package full name:
Faulting package-relative application ID:

Source: .Runtime error

Application: MRConfigurationConsole.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
   at System.Xml.EncodingStreamWrapper.ReadBOMEncoding(Boolean)
   at System.Xml.EncodingStreamWrapper..ctor(System.IO.Stream, System.Text.Encoding)
   at System.Xml.XmlUTF8TextReader.SetInput(System.IO.Stream, System.Text.Encoding, System.Xml.XmlDictionaryReaderQuotas, System.Xml.OnXmlDictionaryReaderClose)
   at System.Runtime.Serialization.XmlObjectSerializer.ReadObject(System.IO.Stream)
   at Microsoft.Dynamics.Performance.Deployment.Console.ConfigurationConsole.Composition.ConsoleContext.CreateOrLoadContext(System.IO.IsolatedStorage.IsolatedStorageFile, Microsoft.Dynamics.Performance.Deployment.Console.ConfigurationConsole.Composition.ComposableParts, Boolean)
   at Microsoft.Dynamics.Performance.Deployment.Console.ConfigurationConsole.Composition.RootContainer.InitializeContainer(System.ComponentModel.Composition.Primitives.ComposablePartCatalog, System.IO.IsolatedStorage.IsolatedStorageFile, Boolean)
   at Microsoft.Dynamics.Performance.Deployment.Console.ConfigurationConsole.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<.ctor>b__1_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at Microsoft.Dynamics.Performance.Deployment.Console.ConfigurationConsole.App.Main()

Source: Management Reporter

 Unexpected end of file.
 Machine: Name

Please assist

Regards

Angel AX

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Carolyn Froton responded on 3 Apr 2019 9:53 AM
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Angel -

Thank you for posting your question to the forum. Based on the problem signature you cannot even get into the MR Config Console.  Please check if the MR Services are running. On the MR server you can go into Services and see if both MR services are running. You might even reboot the MR server which would refresh things and automatically start the MR services.

I suspect this is no longer an issue since it has been a few days since your post, but I hope this helps if it happens again.

Thank you,

Carolyn

MSDSL Technical Support

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AngelAX responded on 4 Apr 2019 3:23 AM
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Verified Answer

Hi Carolyn

I found the following thread which requires you to delete the file

https://community.dynamics.com/sl/f/35/t/176661?pi61536=2#responses

This solved my issue.

Thank you

Regards

Angel AX

Reply
AngelAX responded on 4 Apr 2019 3:23 AM
My Badges
Verified Answer

Hi Carolyn

I found the following thread which requires you to delete the file

https://community.dynamics.com/sl/f/35/t/176661?pi61536=2#responses

This solved my issue.

Thank you

Regards

Angel AX

Reply

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