• Support for Microsoft Dynamics SL

    When it's time to find answers to your Microsoft Dynamics questions, there are a variety of self-support and assisted support options to provide the help you need.

Support Blog
  • Saving filtered Quick Queries

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    Be sure to change BOTH the description AND the name fields (both of the top fields on the save screen). Otherwise, it will appear that it is "overwriting" an existing filter as only the description will be changing.
  • E-Learning

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    Although created in SL 7.x, much of the following still pertains to the current version. Check it out and learn something new! http://dynamics.microsoftelearning.com/catalog/default.aspx?view=catalog&filterView=basic&productFilter=Microsoft...
  • When a company has parenthesis in its name you receive a System Message 5034 when opening the Requisitions Approval screen

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    As the title states, if you have parenthesis in your company name, you will receive a System Message 5034 when opening the RQ.520.00 screen. This has been documented as bug 25499 with the workaround of removing the parenthesis from the company name in...
  • System Message 9851 when logging into SL

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    If you receive this error logging into SL, check to ensure you're not out of disk space. Another recent case pointed to the possible presence of a virus or malware on the workstation. Free up disk space on the workstation by removing unneeded files...
  • How to determine what PVRec record a specific field is using

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    If you're trying to determine which PVRec record (from the PVRec.csv file or the PVRec table) a specific field is using -- follow these steps: Let's take for example the Reference Nbr field of the Quick Voucher and Pre-Payment Entry (03.020.00...
  • If you can't edit notes after an upgrade of Dynamics SL...

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    Try going into initialize mode. There was a change from 7.x to 2011 for security reasons and now in many screens there is a need to have initialize rights and be in initialize mode in order to edit the notes on a (released/closed/cancelled/etc.) document...
  • What ODBC connection SL uses

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    Refer to image below:
  • Application Server Error: The RPC server is unavailable

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    This type of error can be seen if Outlook is opened/closed after launching Application Server. The workaround: Don't open or close outlook after you start app server. If outlook is already running when you start app server, leave it running...
  • System Mesage 28175 Attachments

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    With Attachments configured to a UNC path, you may receive the following error when trying to access previously added Attachments. System Message 28175 SQL Error Encountered: Cannot set application role 'MSDSL' because it does not exist...
  • I can see your comments/questions

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    I want to offer an apology to those in the community who have commented on my posts (or otherwise contacted me directly) for my less-than-prompt reply. I have a new way to view and reply to your comments so please keep them coming and I will check back...
  • Quick Query (or otherwise) Grid to Excel Issues? Try this

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    At times we've seen issues exporting a Quick Query or other grid in Dynamics SL to Excel. If you're experiencing any issues with this try: In Excel go to File > Options > Add-Ins. Try disabling these (one at a time if you want to track...
  • How To Properly Add a Custom Base Query View To The Menu In SL 2011, sp1, fp1

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    If you think you may have a problem with one you've already added, here are a couple of symptoms to check for: -- Your custom base query view is not in alignment with the standard ones on the menu. They may protrude to the left when viewing them...
  • Missed Convergence this year?

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    Attend Virtual Convergence! You can view the SL-Specific Virtual convergence video here: https://presentations.inxpo.com/Shows/microsoft/MSConvergence/3-13/Registration/Registration.html You'll need to quickly register (it's free and fast)...
  • Prompt for Login running reports

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    If you find yourself in a situation where you are being prompted for a login when running reports, try the following: 1 - Run the "synchronize all ownership and security" process in SL database maintenance - take note of any error message you...
  • Using Transaction Import as a non-admin user

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    If you have a user who is not in the Microsoft Dynamics SL ADMINISTRATORS group but would like to use Transaction Import (TI): 1. Logged in as an Administrator user, grant them full rights to the TI screens (98.500.00 and 98.510.00). 2. Have them...