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Quiet times

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Posted on by SH-30040949-0 10
Hello. 

When I try to edit quiet times in Marketing, I'm unable to set it to a time that's pm. When I choose 7 pm, it swaps to am. How can this be resolved?
 
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Transition to Real-time
Setup and Admin
Mobile (SMS and Push)
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  • Suggested answer
    SS-30041353-0 Profile Picture
    SS-30041353-0 2 on at
    Quiet times
    I had the same issue when setting up the quiet times in an environment that uses Swedish language.
    I created a case with Micorosft when I did not find a solution. They said this was a known bug that will be fixed in future release. I also got the workaround to change the language in the web-browser to english, which worked for me!
    Looks like you already have your environment in english though so maybe it's of no help for you..
  • SH-30040949-0 Profile Picture
    SH-30040949-0 10 on at
    Quiet times
    Hello. I tried up until now from Chrome and Edge. And yes impossible to select all am times, same issue no matter which one I try. 
     
    Now I tried from Mozilla Firefox, and finally it worked as it should. 
     
    I still have the same issue in Google chrome though. 
     
     
  • Jens Mattsson Profile Picture
    Jens Mattsson 25 on at
    Quiet times
    Can´t reproduce it either, could be a browser-thing. But I saw that that was already suggested.

  • Cui Hao Profile Picture
    Cui Hao on at
    Quiet times
    Hi,

    I can't reproduce your problem either. If it is convenient, let me ask you:
    1. have you tried restarting, could it be stuck?
    2. is it impossible to select all afternoon times?
    3. have you tried another browser?

    Best regards,
    Hugh Cui
     
  • SH-30040949-0 Profile Picture
    SH-30040949-0 10 on at
    Quiet times
    Hello, no it dosen't solve it. I get the same option, I've tried to scroll to go to 7 pm, and it still swaps to 7 am. 
     
  • Suggested answer
    Fiona_T Profile Picture
    Fiona_T 183 on at
    Quiet times
    Hi Community Member,

    Unfortunately I haven't been able to re-create this issue in my own environment. When you click to expand to see the timings, are you seeing the same as my screenshot below?
     
     
     
     
    I would ensure you're also selecting the 7:00pm from the top option rather than the bottom (I know that seems really obvious but it caught me out the first time!).

    Let me know how you get on,

    Fiona

     
    If this answer was helpful, please consider marking it as verified.

     

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